ALL SALES ARE FINAL
Plant sizing: Live plants may vary slightly in sizing, but what you see is what you get! The item photos are an accurate representation of what you will receive. We strongly recommend that you let your plant acclimate to your environment for at least two weeks before repotting.
Processing: Most orders will take approximately 3-5 days to arrive with standard shipping. All orders will be shipped on Monday and Tuesday to avoid delays during transit and help to ensure your plants arrive to you before the weekend. Orders placed after Sunday evening will be shipped out the following Monday. If you would like to receive your order sooner than the standard 3-5 days, please purchase upgraded shipping in the shop.
Cold Weather: If the temperatures drop below 36 degrees at night, please add a heat pack and insulation to your order. We are not responsible for plants that arrive with cold damage if you did not include a heat pack and insulation in your order. If you are experiencing extreme cold weather, send us a note and we will hold your plant until the weather permits safe shipping to your location.
Shipping: We take great care to ensure all plants are packed securely for shipping. We are not responsible for loss or damage of the package during shipping. Please be prepared to bring your package inside as soon as it arrives. Do not leave the package in extreme heat or cold. Unbox your plants immediately upon arrival. If you have any issues with your plants, send photos within 8 hours of delivery and we will rectify the issue.